Customer Success versus technical support
It's more than technical support that responds promptly to requests. Customer Success manages your business efficiency and performance improvement with the help of the system.
You are assigned a manager who is always in touch and gives recommendations on how to customize the processes in the system to improve performance.
Ongoing support from us
Analyzing and improving your performance
Consultation and user training
Expert webinars for clients
How we work with clients
The client's result is a priority
We don't just install the system, we also monitor the client's KPIs and suggest changes that lead to higher profits
Openness and trust
Lively communication, willingness to help, and availability of the Customer Success manager are the foundation on which the interaction is based
Teamwork
Teamwork makes the dream work. We immerse ourselves in the client's business processes and become one team with them – this is the key to achieving common goals
Key benefits for your business
Synergy of experience of all Customer Success managers on different projects
Working efficiently with the product and utilizing its full potential
Proactive response to KPI changes and advice on how to improve them
Community as way of growth
By analyzing the customer experience of all teams, we can support businesses of any size and in any market. The accumulated data internally allows us to increase our expertise on what works.
Customer Day
Whether in person or online, we answer questions, help train staff to optimize performance and improve the system.
What happens in practice
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We make an appointment at a convenient time
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The Customer Success Manager comes to your office or conducts an online meeting
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Experience is shared and questions answered
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The manager assists on site and addresses your requests
Why do we do it
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Considering the real user experience lets us improve the system
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We get live feedback and observe the work process
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Additional training on how to use the system can be given, if necessary
Contact Customer Success
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Communication via messengers