How Customer Success differs from technical support
It's more than technical support that responds promptly to requests. Customer Success takes care of the client's business efficiency and performance improvement with the help of the system.
You are assigned a manager who is always in touch and gives recommendations on how to customize the processes in the system to improve performance.
Ongoing support from our side
Analyzing and improving your performance
Consultation and user training
Expert webinars for clients only
How we work with clients
The client's result is a priority
We don't just install the system, we also monitor the client's KPIs and suggest how to get more profits
Openness and trust
Lively communication, willingness to help, and availability of the Customer Success manager are the foundation on which the interaction is based
Teamwork
We immerse ourselves in the client's business processes and become one team with them — this is the key to achieving common goals
Key benefits for your business
Synergy of experience of all Customer Success managers on different projects
Working efficiently with the product and utilizing its full potential
Proactive response to KPI changes and advice on how to improve them
Community as way of growth
By analyzing the customer experience of all teams, we can support businesses of any size and in any market. The accumulated data internally allows us to increase our expertise that works for the customer.
Customer Day
Whether in person or online, we answer questions, help train staff to optimize performance and improve the system.
How it's going
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We make an appointment, choose a convenient time
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Customer Success Manager comes to your office or conducts an online meeting
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Sharing experience and answering questions
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A manager assists on site and captures your requests
Why is that
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Improve the system by considering the real user experience
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Get live feedback and observe the work process
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Provide training on how to use the system, if necessary
Contact Customer Success
You can get advice on this solution by contacting us
Select a product
Communication via messengers