Background
The logistics manager was planning manually using Excel and Google Maps, which took up almost all of his working hours
Routes are not static, as the client can change the time window and address daily. It’s impossible to create efficient delivery paths manually, considering all parameters
The increase in the client base and manual planning led to an inflated courier staff. It was necessary to optimize and increase the number of delivery points per route
Project goals
01
Switch from manual to automated route planning mode
02
Optimize the time and financial costs of the logistician's work
03
Improve customer service
Results of ABM Rinkai TMS implementation
The effects obtained for FoodEx:
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Reduced time for route planning by 4 times.
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Reducing the required vehicle fleet by 20%.
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Improving customer service by ensuring that orders are delivered to customers within the specified time frame.
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Formation of routes with a clear order of visits to points and estimated time of departure from production, arrival at the client and return to production.
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Implementation of SMS notifications to the client with the exact arrival time of the courier at the delivery point.
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The ability to quickly increase the customer base.
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Increasing the delivery margin under special conditions (time window – 30 minutes).
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FAQ
Is the system capable of re-routing daily if customers constantly change their delivery address or time slot?
Yes, this is one of the key tasks that ABM Rinkai TMS handles. For FoodEx, where customers can change their delivery time window and address daily, the system builds efficient routes that take all current parameters into account—without the need for manual re-planning by a logistics specialist.
Is it possible to work with a very short delivery time window (for example, 30 minutes)?
Yes, the system supports narrow time windows and automatically accounts for them when building routes. For FoodEx, this enabled the implementation of special delivery terms with a 30-minute window, which increased delivery margins.
Does the need for couriers or a vehicle fleet decrease after implementation, or, conversely, are more resources needed to grow the customer base?
Automation allows you to grow your customer base without a proportional increase in your fleet. At FoodEx, implementing the system reduced the required fleet by 20%, while enabling rapid scaling of the customer base.