Effects of ABM Loyalty implementation
We ensure an increase in network turnover and average transaction value, expand the customer base, boost repeat purchase frequency, and reduce customer churn.
increases by
is higher than that of an ordinary customer
We are dedicated to assisting retailers of all sizes and formats
Food
Pharma
Electronics Stores
Fashion Retail
DIY
Toy Stores
Dollar store
Drogerie
ABM Loyalty System Features
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Multi-functional CRM System
Helps track the purchase history, preferences, contact details, and other vital information about each loyalty program participant.
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Customer Segmentation
An instrument that analyzes and forms customer groups with common characteristics such as preferences, purchasing behavior, or demographic data.
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NPS (Net Promoter Score)
Functionality that measures the primary index of customer loyalty. NPS is used to assess the willingness to make repeat purchases.
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Basic Rules
Provide the ability to set: bonus accrual priorities, principles of bonus rounding, and rounding of the total check amount, logic for bonus expiration, activation period for bonuses, and much more.
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Personalized Offers
Through the analysis of data collected during registration and from the purchase history, companies can create unique, customized offers tailored specifically to each consumer.
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Marketing Activities Creation Tool
A multifunctional module with numerous mechanics for creating bonus and discount promotions.
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Coupon Mechanics
Received coupons can be used only by becoming a loyalty program participant. Coupons expand the possibilities of attracting new customers to the program. The tool allows selecting the generation type, coupon validity period, reward type, emission settings, user group, bonus expiration period, reward conditions, and much more.
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Push Notifications
Enable instant communication with customers, grabbing their attention for current promotions, discounts, or product/service updates.
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SMS
With broad coverage and instant delivery, it helps attract customer attention, increase brand recognition, and stimulate action.
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Email
This tool ensures quick and convenient message delivery, providing the opportunity to offer personalized recommendations.
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Trigger Mechanics
The process of automatically segmenting customers, communicating and launching promotions for loyalty program participants upon the occurrence of a certain event.
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Reward
This can be a bonus, discount, or coupon.
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Event
Registration in the loyalty program, a customer joining a specific group, making a specific purchase, returning a product, participating in a promotion, birthday, and more.
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Main indicators.
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Rating of retail points.
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Intersection of goods and product categories.
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Analysis of product categories.
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Analysis of promotion effectiveness and conversion from mailings.
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RFM reporting block.
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Customer churn forecasting.
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Mobile Application
Customers easily access information about their status, accumulated bonus balances, and current promotions. It also facilitates quick and convenient purchases.
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Chatbot
Utilizes new technologies for customer communication: chatbots, Facebook, Telegram directly from your public pages.
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Personal Account
The personal account allows the registration of users who do not meet the criteria of other registration channels.
Results and Effects with ABM Loyalty:
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Systematization of customer database management.
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Automation of customer reward processes.
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Increase in turnover.
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Growth in network revenue through collaboration with manufacturers, distributors, and cross-branding sales.
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Improvement in engagement rates and visit frequency.
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Growth in average transaction value and repeat purchases for loyalty program participants.
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Expansion of the customer base and reduction in customer churn.
Implementation of the Loyalty Program
Results of our clients
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Thanks to the experience of collaboration and partnership with ABM Loyalty, the project was successfully implemented within 3 months.
+55000Increase in the network’s customer base by daily
26%
Growth in average transaction value from 46 to 63 units
40%
The average transaction value with the loyalty card is higher than without the card
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Thanks to the Viber bot, we obtained an affordable, fast, and user-friendly tool to communicate novelties, promotions, and updates to every loyal customer in our retail network.
99%
Communication card availability rate
30%
93,000 loyalty program members subscribed to the Viber bot
46%
Loyalty program engagement
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The ABM Loyalty program was successfully implemented at Lafar within the specified timeframe, budget, and with the highest quality of work
72%
Redemption rate
53%
Share of transactions with the loyalty card
15%
The average transaction value for identified customers is higher than for unidentified ones
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A mobile application was launched, allowing customers to track their purchase history, be the first to receive information about promotions and news, and, of course, create a virtual card with the same privileges as the plastic one.”
30%
The company’s turnover and profit increased after launching the loyalty program
20%
The average transaction value with the loyalty card is higher than without it
2 timesMore sales occur at Intertop with a loyalty card than without one
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ABM Loyalty has allowed us to create a system of bonuses and discounts for customers, increasing the number of repeat visits and consumer engagement.
3.5times
The average transaction value is higher for identified customers compared to unidentified ones
40%
Bonus write-off ratio
Developed a personal cabinet and mobile application in the company’s brand book style
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Working with the ABM Loyalty system is a pleasure. It has a user-friendly interface, understandable functionality, and responsive technical support. The advantages of this platform include regular updates and a willingness to listen to your ideas and improvements.
13%
Percentage of cards without a completed introductory form
93%
Percentage of cards available for communication
70%
Redemption Rate
How the Loyalty Program Implementation Takes Place:
Advantages
Easy Integration:
Simple connection with open APIs to integrate with existing POS software.
Unified Platform:
A single platform encompassing CRM, processing, communication, analytics, and customer services (personal account, mobile application, chatbots).
Turnkey Project:
Comprehensive implementation and ongoing support when utilizing ABM Loyalty.